Customer Relationship Management (CRM) Expert

Website Wannon Water

Job Type: Contract

Location: Warrnambool

Job Category: Administration and Office, Call Centre and Customer Service

 

Who we are looking for

Are you passionate about enhancing customer experiences? We’re seeking a talented Customer Relationship Management (CRM) expert to join our team and play a key role in introducing innovative practices and technology for our new customer experience service program.

This position is a full-time, two-year contract based in Warrnambool. This position comes with a generous salary of $70,953 to $82,269.82 p.a. plus superannuation.

 Job Description – What you’ll be doing

On a day-to-day basis, you’ll:

  • Analyse existing billing and CRM processes to identify areas for improvement with new system.
  • Participate in the design of the new billing and CRM system to make sure it meets business needs.
  • Collaborate effectively with cross-functional teams including IT, Development Services and Customer Support to resolve issues during the system’s implementation.
  • Ensure compliance with industry regulations and standards within the new system’s processes.
  • Participate in the roll-out of training and support to end users on the new system.

 

 Desired Skills and Experience – What you’ll bring 

We’re looking for someone with

  • A sound working knowledge of billing, revenue and customer experience processes and technologies for the water industry or other utilities is desirable.
  • Experience with the MS Office suite of software, Jira and Confluence, and advanced computer and keyboard skills.
  • Experience with Salesforce (CRM).
  • The ability to work effectively in a close-knit team to accomplish objectives and targets.
  • Clear and concise oral and written communication skills.

For further details, see the position description available here.

We look forward to hearing from you. if you have any questions, feel free to call Tania Penny (Business Stream Leader) on 0455 462 572.

 

What we can offer

Putting people first comes naturally to us, and that includes the people we employ. You’ll have every opportunity to make the most of your talents, broaden your experiences and be rewarded for the great work you do. 

You’ll be offered a range of great benefits including:

  • Workplace flexibility with access to working arrangements such as hybrid work, flexible hours, purchased leave, monthly rostered days off and more.
  • An inclusive workplace culture, which embraces diversity and the benefits it brings to the workplace and life.
  • A leadership commitment to Zero Harm where the safety and wellbeing of our people and others is paramount.
  • A Health & Wellbeing program, to support your physical, mental and financial wellbeing, including our Employee Assistance Program for our people and their immediate families.
  • Extensive learning and development opportunities and access to professional development through associations such as CPA, IWC, WSAA, VicWater, and more.

We’re an equal opportunity employer. Our commitment to creating and supporting an inclusive culture is reflected in our diverse mix of talented people who are passionate about delivering their best.

We welcome applications from everyone including people with a disability, job seekers of all ages, carers, people from culturally diverse backgrounds, members of the LGBTI+ community, and Aboriginal and Torres Strait Islander people.

We are

Ready to find out about our employee benefits? Visit Our Careers page and discover more about us.

 

How you can apply 

Applications close: 11:59pm Sunday 7 July 2024  

Click APPLY and you will be taken through to the Wannon Water Careers Portal to complete your application. Once there, you will be prompted to answer a few simple questions and upload your cover letter and resume.

As part of your cover letter, please outline how your skills and experience meet the role requirements (as outlined in the position description).

To apply for this job please visit www.wannonwater.com.au.

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