The Technical Competency Handbook has been developed to assist water utilities to develop processes and practices designed to deliver a technically competent water industry operational workforce. Approaches for planning and delivery of learning and development (L&D) programs to achieve technical competency, as well as to manage ongoing professional development along with examples and case studies are presented.
This handbook is primarily aimed at the quality & risk management, as well as technical knowledge and skill requirements of water industry operations staff. Together, these two areas form the basis of key technical competency requirements for operations. This is beyond the fundamental business systems knowledge and workplace health and safety training and skills, which are essential for all staff working in the water industry.
Value of Operator Competency
A study to demonstrate the value of developing, building, and continually growing a competent operator workforce.
The Value of Operator Competency project aimed to identify and communicate the value and benefits of an appropriately trained and competent frontline operator workforce. The ability of a frontline operator to capably and competently manage water quality safety risks is extremely important to public health and safety, and environmental outcomes.
The following are summaries of a series of L&D case studies. These were developed in conjunction with the Technical Competency Handbook, to provide real examples of L&D program development and implementation in the water industry operations context.