Ops Hub Operator

The specifics:

• Permanent Full Time, rotating roster averaging 38hr week
• $60.24/hr base (Admin & Tech EA AT2) + super (up to 14%) + leave loading
• Location: Fortitude Valley

There’s No Us Without U. Care with Us, for Today and Tomorrow

There’s no life without water, and at Urban Utilities, we live and breathe that knowledge every single day. It’s why our people are so passionate about what they do and how they do it. And it’s why we need people like YOU. Come shape our future with us and make a real and lasting impact across our teams.

Your opportunity:

Our Operations Hub team have an exciting, fixed-term opportunity for an Operations Hub Operator to join the Operations and Maintenance Planning Group within our Operations Hub.

The Operations and Maintenance Planning Group is accountable for the performance, operation and optimisation of Urban Utilities water and wastewater networks to ensure the highest level of customer satisfaction is delivered. This includes planning the maintenance for Urban Utilities entire asset base.

In this group, we specialise in getting things done in new and remarkable ways for our customers. We don’t do things in the same old way!

Based in our new Central Control Room at our head office in Fortitude Valley, the Operations Hub Operator monitors, controls and operates Urban Utilities’ water, wastewater, and recycled water networks. Using a growing suite of operational technologies, including SCADA and IOT, we ensure real-time operational performance, prevention, and response to service interruptions and an exceptional experience to customers and delivery partners.

As a key member of our Operations Hub Crew, you will be required to work as part of the 24/7 roster in our Operations Hub and may be required to cover team leave from time to time. The role may also be required to provide Operations Hub services such as permitting on behalf of Urban Utilities to non-regulated customers.

In this role, key accountabilities will include:

• Make considered and measured operational decisions to ensure the continued safe and efficient operation of our water, wastewater, and recycled water assets.
• Ensure operating systems function correctly and are fit for purpose, including troubleshooting and organising corrective action while at the same time mitigating any risk to assets.
• Contributing to the adoption of a digital culture, applying digital capabilities and a preventative operational methodology.
• Actively participating and achieving the business goals of the Operations Hub team by following procedures, response and prevention protocols to ensure our water, wastewater, and recycled water networks are running optimally.
• Building capability framework using existing formal and informal development opportunities.
• Interpret commercial results and provide insights and recommendations of service trends.
• Identify and mitigate environmental risks and ensure safe working methods are utilised.

Panama Plus Roster Applies: 8 cycles of 4 on 4 off (11 hour day and night shifts), then 2 weeks of 8 hour shifts Mon- Fri with 1 x RDO.

About you:

We are seeking candidates who are passionate about shaping our future and, ideally, have the following qualifications, skills and experiences:

• Experience working in a similar operational role.
• Demonstrated stakeholder management skills with well-developed interpersonal and written communication skills.
• Demonstrated ability using operational technologies and systems such as SCADA, GIS, UrbanAccess permitting software, Guardian IMS and CMMS works management systems.
• Ability to work well under pressure, be flexible, adaptable and be a team player.
• Demonstrated experience working in a 24/7 team environment that has significant organisational impact and urgency associated.

At Urban Utilities, we celebrate diversity. We genuinely believe that bringing together diversity of thoughts, perspectives and expressions is key and crucial to our success as a business. You might find you meet some, but not all, of the job requirements for this role. We’d still encourage you to apply as we we’re looking for the right human being for this role – it’s about so much more than ticking all the boxes!

Why Urban Utilities?

At Urban Utilities, the work we do is about so much more than the bottom line. We’re a leading provider of world-class drinking water and wastewater services to the vibrant communities of Brisbane, Ipswich, Lockyer Valley, Somerset, and Scenic Rim. As we continue to grow, we’re committed to planning ahead and shaping a sustainable future around water for generations to come.

At the core of our work lies genuine care: for our team, our customers, communities, and the environment. From the flush of a toilet to major infrastructure projects and residential developments, we’re dedicated to being there every step of the way.

Our HQ is in Fortitude Valley, Brisbane, but you’ll find us all over SEQ – working in cool places like the SAS Laboratory in Darra, field-based depots in Eagle Farm, Acacia Ridge, Bundamba, and wastewater treatment plants dotted across the region.

We know the chance to thrive, and progress comes hand in hand with the support to balance work with life. So, you’ll access an increasingly diverse range of benefits and initiatives that’ll help you bring the best you.  Speaking of which, here’s just a sample of the benefits we offer our team:

• 18 weeks of paid parental leave, 25 days of annual leave, 15 days personal leave including two proactive wellbeing days, and an additional day of leave each year to connect with friends and family
• Generous Salary Packaging options, including novated leases
• Corporate discounts across Health insurance, technology and more
• Urban Utilities is an endorsed employer for all women. See our range of benefits and policies directly at WORK180

Visit our website to learn more about us at www.urbanutilities.com.au

How to apply

Click on the ‘Apply” to complete your application.

Please note: applicants will be required to undergo a Pre-employment medical, which may include Drug and Alcohol testing, as well as other background checks as part of the recruitment process for this role.

For further information please contact our Talent team at careers@urbanutilities.com.au