WIOA has developed a new strategic partnership through a Memorandum of Understanding with the Intelligent Water Network (IWN), formalised during 2020. This is a commitment to collaborate and share information around new and innovative technology solutions, communication platforms, and virtual and/or public forums.

The IWN has been working with WIOA for many years regularly to share information and showcase new processes or technology solutions with the front-line operations staff. The IWN partnered with WIOA in staging two days for their members on the Virtual Water platform.

Collaborating with organisations such as IWN is an important part in the collection and sharing of information with operational people in the water industry. Communicating the results of the various IWN research and technology trials can help the operational side of the water industry to increase efficiency, productivity, and improve customer service outcomes.