Meet Heidi Josipovic, Team Leader Treatment Services (Water and Wastewater) at Albury City Council.
Tell us a little bit about your background and what led you to working in operations:
I began my journey with a Bachelor’s degree in Environmental Science, where I quickly discovered a love for all things water particularly the not so glamorous but totally fascinating world of wastewater treatment. I received a scholarship to attend the WIOA conference in Bendigo and completed a 12-week placement at the Wodonga Wastewater Treatment Plant. And just like that, I was hooked who knew sewage could be a calling?
My first role was as a Wastewater Treatment Operator, and from there, I moved to the Gold Coast for more sunshine and sludge. While working full-time, I completed my Master’s in Environmental Engineering (because why not add full-time study to full time work?). I then moved into Environmental Compliance, followed by Process Engineering at Gold Coast Water.
After several years, I returned to Wodonga to work at North East Water, tried my hand at sales for a year (I survived), and then landed my current role as Team Leader of Treatment Services at Albury City Council. I now oversee our water and wastewater treatment plants, water quality, recycled water, and even the stunning Wonga Wetlands and farming operations.
What do you love about working in operations?
The people, hands down. I’ve been lucky to work with some incredible operations teams. The crew at Gold Coast Water were particularly amazing; as a young female starting out, their support and mentorship were everything. They not only taught me the technical stuff (and tolerated my never ending questions), but also made me feel like I truly belonged.
Thanks to their guidance, I was able to grow my skills and confidence in an industry that isn’t always easy to navigate as a woman. That kind of support early in your career makes all the difference; plus, it helps when your team has a good sense of humour and doesn’t mind your never-ending enthusiasm.
At Albury City Council, I now work with a bright, passionate team who make my job easy and enjoyable. Operators in the water industry are some of the most dedicated people I’ve ever met. They take enormous pride in treating water and wastewater to the highest standards, often working through the night and being on call 24/7 to ensure essential services are delivered to our communities. Their dedication and resilience truly set them apart.
What have been some of the biggest challenges working as a female in operations, and how these moments shaped you?
Being a woman in a traditionally male-dominated industry can feel like running a marathon in steel-capped boots. It often means working harder, gaining more qualifications, and proving yourself just to be seen. There’s also the challenge of not always feeling included in informal networks, which can make it harder to feel part of the team. Like many women, I’ve been my own harshest critic, often questioning whether I truly measured up.
A pivotal moment in my career was working under an overpowering and dismissive male leader, which challenged my confidence and made me reflect deeply on the kind of leader I wanted to become. I eventually decided to move on, as it became clear the environment wasn’t aligned with the kind of values I wanted to lead with. From that experience, I learned that creating a safe, respectful, and empowering environment isn’t optional it’s essential. It shaped my approach to leadership, grounding it in empathy, active support, and the belief that people do their best work when they feel valued and respected. That insight continues to guide how I lead and how I support those around me.
Like many women, I’ve faced moments of self-doubt, especially in environments where I felt I had to prove myself more than others. Balancing a career with family responsibilities adds another layer of complexity. While the water industry is becoming more supportive particularly for women returning to work after having children or stepping into leadership roles, there’s still progress to be made. That said, we’re heading in the right direction, and it’s encouraging to see more open and meaningful conversations taking place. At the same time, the industry is facing increasing challenges: climate change, stricter regulations, ageing infrastructure, rising costs, and growing customer expectations. These pressures make it more important than ever to invest in our people. Although progress is being made, women remain underrepresented in operational leadership roles, and that’s something we need to change. I’ve seen firsthand how the inclusion of diverse voices can transform a team, bringing fresh ideas, and deeper insight. I’m proud to work alongside some incredible women in operations, and now we must ensure they, and those who come after them, have the support and opportunities to thrive.
What have been the biggest rewards and achievements in your career so far?
Honestly, one of my proudest achievements has been staying true to my passion and persevering through challenges along the way. From becoming a certified operator to completing my Master’s degree, stepping into leadership roles, and serving as WIOA President, each milestone has been meaningful and shaped the person I am today.
However, the greatest reward has come from mentoring and supporting young people entering the water industry. Helping them find their footing, build confidence, and succeed, that is where the true impact lies.
What do you see for the future of women working in water operations?
It’s looking brighter every day. Workplaces are becoming more flexible, maternity leave policies are improving, and there’s more awareness around the need for diversity and inclusion in every part of the industry.
However, there’s still work to be done. We need to make sure women feel genuinely valued not just in leadership roles, but across the board. There’s nothing more empowering than knowing your voice matters and your skills are recognised.
The goal? A future where it’s totally normal to see women leading treatment plants, heading up teams, and being the go-to for everything from pump faults to strategic planning and where we don’t feel like we need to prove ourselves twice over.
Have you had any role models or mentors in the water industry?
Absolutely. I’ve been fortunate to have some incredible mentors throughout my journey. Peter Tolsher deserves a huge shout-out for opening the first door for me in the industry and for always believing in me.
The operations team at Gold Coast Water were like family they taught me everything from plant operation to how to most efficiently hose down a belt press and unblock a pump (thanks Bruce, Steve and Jase). Kelly, my manager in Process Engineering, was a powerhouse of knowledge and support, helping me transition confidently into a more technical and leadership role.
Xylem was a fantastic experience too an amazing company full of supportive people who helped me navigate my short but sweet sales adventure.
And finally, my current crew at Albury City Council you’re an inspiring bunch. We laugh together, we solve problems together, and most importantly we support each other. What more could you want in a team!
I truly believe your early experiences in the industry can make or break your career. That’s why it’s so important for leaders to take the time to support and invest in their trainees and apprentices. Speaking from experience, a few kind words and the right guidance at the beginning of a career can give someone the confidence to become not just a great operator but a future leader.