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For OperatorsCertification for Operators

On a day-to-day basis, it is the water treatment operator who carries the responsibility for ensuring that raw water is treated to the required standard, that incidents that may compromise quality are detected and addressed, and that identified risks are adequately managed. The actions taken, or not taken, by a water treatment operator can have a direct impact on the health and wellbeing of the communities for which they undertake water treatment services.

By becoming a Certified Operator your commitment to excellence by participating in a process to assess and update your knowledge will be demonstrated.  You can be confident that you are performing your job in accordance with best practice and this can bring advancement and recognition.

How do l become certified?

Your application cannot be processed unless all of the relevant information and supporting documentation is provided.

1 Apply

Complete the Application Form which includes personal information and Drinking Water Supplier (employer) information.

Payment of the Application Fee ($110 inc GST)*.

2 Training

Provide evidence of the satisfactory completion of accredited training under the nationally recognised Water Training Package (NWP).  Training completed must cover the fit for purpose units of competencies as identified in the System Complexity Rating completed by the Drinking Water Supplier.  Registered Training Organisations (RTO) are the only training providers that can supply the necessary documentation (called Statements of Attainment) that verify an applicant has met the training requirement to all certification.

The system complexity rating outlines the training requirements and Statement of Attainment would be required covering:

  • NWP units matching ALL plant processes operated
  • Mandatory NWP units as specified at the system complexity rating level

Each individual application must be supported by evidence of completion of accredited training such as Certificates, Statements of Attainment or official student records from an RTO.  All documentation supplied will be verified as an accurate copy by the Drinking Water Supplier and WIOA will undertake random audits of documentation supplied.

In accordance with the Framework, WIOA will only recognise accredited training completed in accordance with the National Water Training Package (NWP07) or any subsequent version of the Training Package. Applicants with qualifications obtained from studies associated with training packages prior to NWP07 will be required to upgrade their qualification to meet the requirements of the current Water Training Package.

3 Workplace Evidence Report

Complete the Workplace Evidence Report that documents the applicants competence and experience (capability). The Workplace Evidence Report is signed off by the Drinking Water Supplier and must meet the requirements of the system as identified in the System Complexity Rating

4 WIOA Code of Conduct

Complete the WIOA code of conduct.

5 Application Processed

WIOA will process the application and may if necessary request more information or clarification. Once your application has been initially evaluated, you will be notified of the decision in writing within 21 days.

6 Certification Fee

When all the requirements of the WIOA Australian Water Industry Operator Certification Scheme are met, WIOA will notify both the applicant and the Drinking Water Supplier.

Payment of certification fee ($440 inc GST)*

7 Certification Awarded

Certification is valid for 5 years from the date of approval.

* Fees are non-refundable.
* Fees current at January 2016

Applications can be lodged by Email : certification@wioa.org.au
WIOA Certification Team
P.O. Box 6012
Shepparton, Victoria 3630
Phone : (03) 5821 6744



Last updated on 15-Dec-2016

Contact Us

24 New Dookie Road
Shepparton 3630
Phone: +61 3 5821 6744
Fax: +61 3 5821 6033
Email: info@wioa.org.au




WIOA - Water Industry Operators Association of Australia